FAQ

Frequently asked questions

How long does it take to process my order?

We prepare your order for dispatch within 1–3 business days after payment is received. After dispatch, delivery typically takes 5–7 business days, so the total expected time is about 6–10 business days.

How much is shipping?

We offer free tracked shipping on all orders.

How can I track my order?

Once your order has shipped you will receive an email with a tracking number. You can also use "Track Your Order" in the menu.

How do I return an item?

You have 30 days from the day you receive your order to request a return. Email info@roslynboutique.com and we will send you the return address and instructions. The item must be in the same condition as you received it, with tags and in its original packaging. The customer pays the return postage. Read more under Returns & Refunds.

Do I have other rights under Australian Consumer Law?

Yes. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a replacement or refund for a major failure. These apply in addition to our 30-day return option.

When will I get my money back?

Once we have received and inspected your return, we refund the original payment method within 10 business days. Your bank may need additional time.

I received a damaged or wrong item

How do I find my size?

You will find a size guide on each product page. If you are unsure, write to us.

How do I contact you?

Email: info@roslynboutique.com, phone: +61 2 8488 1043, Monday – Friday, 9:00 – 17:00 (CET).

Can I change or cancel my order?

Get in touch as soon as possible through our contact page. We can only change or cancel an order before it has been dispatched.

What is your order cut-off time?

Orders placed on a business day before 17:00 (CET/CEST) are treated as received that day. Later orders are treated as received on the next business day.

Which payment methods can I use?

The available methods are shown at checkout. See the Payment Methods page for details.

Do you ship to other countries?

At the moment we deliver to addresses in Australia only.

Is it safe to order from your store?

Yes. Payments are processed through a secure, encrypted payment solution and we do not store your full card details.

Will I have to pay import charges?

Your parcel is sent from outside Australia. Any import charges that apply depend on customs rules and your order value. Please read the Shipping page or get in touch through our contact page before ordering.

What if my order does not arrive?

If you have not received a tracking number within three business days, or your parcel has not arrived within the expected time, get in touch through our contact page and we will look into it with the carrier.

Are the colours on the website accurate?

We show our products as accurately as we can. Colours can look slightly different depending on your screen.

Can I change the size after ordering?

Contact us before the order is dispatched and we will try to change it. After dispatch you can return the item and place a new order.

How do I know my order was received?

You receive an order confirmation by email straight after payment. If you do not see it, check your spam folder or contact us.

How do I unsubscribe from emails?

Use the unsubscribe link at the bottom of any marketing email, or contact us and we will remove you.

Do you store my card details?

No. Payments are handled by secure payment providers and we never see or store your full card number.

Who runs this store?

The store is operated by Roslyn Boutique, a brand of Sphyre. You can find the company details on the Contact and Legal Notice pages.

What are your customer service hours?

Monday – Friday, 9:00 – 17:00 (CET/CEST).

Which items cannot be returned?

See the Returns & Refunds page for the list of items that are excluded.

What if the item does not fit?

You have 30 days after delivery to request a return. Check the size guide on the product page before ordering.