Shipping

At Roslyn Boutique we make sure your order reaches you safely and quickly.

Order processing

We prepare your order for dispatch within 1–3 business days after payment is received. Orders are processed Monday to Friday, excluding weekends and public holidays. During busy periods, sales or holidays, processing may take a little longer.

Order cut-off time

Orders placed on a business day before 17:00 (CET/CEST) are treated as received that day. Orders placed after 17:00 (CET/CEST), or on a weekend or public holiday, are treated as received on the next business day. The processing time of 1–3 business days starts from that moment.

Delivery time

After dispatch, delivery to Australia typically takes 5–7 business days. The total expected time from order is 6–10 business days. These times are estimates and can be affected by the carrier, weather, customs clearance or other circumstances outside our control.

Shipping costs

We offer free tracked shipping on all orders.

Tracking

Once your order has shipped you will receive an email with a tracking number. If you have not received it within three business days of ordering, please contact us.

Customs, GST and import charges

Your parcel is sent from outside Australia. Any import charges that apply depend on Australian customs rules and the value of your order. If you have questions about charges, get in touch through our contact page before you order.

Delays

Delays can be caused by high carrier volumes, bad weather, customs checks, or an incorrect or incomplete address.

Incorrect delivery address

You are responsible for providing a correct and complete delivery address. If it is wrong, delivery may be delayed or the parcel returned to us, and extra costs may be charged to the customer.

Lost or damaged parcels

If your parcel is lost or damaged, please contact us within 7 days of the expected delivery date. We will investigate with the carrier and find a solution as quickly as possible.

Where we ship

We currently deliver to addresses in Australia. Please provide a street address where someone can receive the parcel.

Changing or cancelling an order

If you want to change your delivery address or cancel an order, get in touch through our contact page as soon as possible. We can only make changes before the order has been dispatched. After dispatch you can still return the item under our returns policy.

Delivery to your address

Our carriers deliver to the address you enter at checkout. If a delivery attempt fails, the carrier may leave a notice or hold the parcel for collection. Please collect it promptly. If a parcel comes back to us because it was not collected or the address was wrong, additional shipping costs may be charged to the customer.

Orders with several items

An order with several items may be shipped in separate parcels, which can arrive on different days. Shipping stays free and every parcel has its own tracking number.

Public holidays and busy periods

Delivery times are counted in business days (Monday to Friday). Around public holidays and during sales, our team and the carriers can be slower than usual.

Following your order

You can follow your parcel with the tracking link in your shipping email, or through Track Your Order in the menu.

If an item is unavailable

If an item turns out to be unavailable after you ordered, we will contact you and offer a replacement or a full refund.

Checking your parcel

Please check the parcel when it arrives. If the packaging is damaged or an item is missing or wrong, contact us as soon as possible with your order number and a photo.

Contact

Email: info@roslynboutique.com, phone: +61 2 8488 1043, Monday – Friday, 9:00 – 17:00 (CET).

Roslyn Boutique, KVK: 77356187, VAT (BTW): NL003184373B45, Divertimentostraat 35, 1312 EB Almere, The Netherlands (Warehouse address (not a return address): 7 Rutledge St, Eastwood NSW 2122, Australia).