Returns & Refunds
Returns & Refunds
Returns within 30 days
You have 30 days from the day you receive your order to request a return. The item must be in the same condition as you received it: unused and unworn, with tags, and in its original packaging. Please keep your proof of purchase.
To start a return, email us at info@roslynboutique.com. If the return is approved we will send you the return address and instructions. The customer pays the return postage. Parcels sent without prior agreement will not be accepted.
How to return an item
1. Contact us within 30 days of receiving your order, with your order number and the item(s) you want to return. 2. Wait for our approval and the return address. 3. Pack the item in its original packaging with the tags attached. 4. Send it to the address we give you and keep your tracking number.
Return costs
If you return an item because you changed your mind, the customer pays the return postage. If an item is faulty, damaged or not what you ordered, we arrange a replacement or refund and cover the cost of returning it. Please send a photo and your order number.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to the 30-day return option above and are not limited by it.
Damaged or faulty items
Please check your order when it arrives and contact us straight away if an item is faulty, damaged, or not what you ordered. Report transport damage within 7 days of the expected delivery date.
Items that cannot be returned
Items made to your specifications or personalised, hygiene products whose seal has been broken, and other items excluded by law cannot be returned under our 30-day option. Gift cards cannot be returned.
Exchanges
The fastest way to exchange an item is to return it and place a new order once the return is approved.
Refunds
Once we have received and inspected your return we will email you. An approved return is refunded to the original payment method within 10 business days. Your bank or card provider may need additional time. If you have not received your refund 15 business days after approval, please contact us.
Inspection of returned items
Returned items are inspected on arrival. If an item shows signs of wear, washing or damage beyond what is needed to check it, we may refuse the return or refund a reduced amount, where the law allows.
Sending your return
We recommend a tracked service and keeping your proof of postage. We cannot take responsibility for returns that do not arrive.
Returning part of an order
You can return one item or several items from an order. The refund covers the items you return.
Cancelling before dispatch
If you cancel an order before it has been dispatched, we refund the full amount.
Late or missing refunds
If you have not received your refund yet, first check your bank account again, then contact your card company or bank, as it may take some time before the refund is posted. If you have done all this and still have not received your refund, contact us.
Contact
Roslyn Boutique, KVK: 77356187, VAT (BTW): NL003184373B45, Divertimentostraat 35, 1312 EB Almere, The Netherlands. Email: info@roslynboutique.com, phone: +61 2 8488 1043, Monday – Friday, 9:00 – 17:00 (CET).