Privacy policy
Privacy Policy
Last updated: 6 October 2026
We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because we are based in the Netherlands, we also follow the EU General Data Protection Regulation (GDPR).
1. Who we are
The operator of this store is Roslyn Boutique, KVK: 77356187, VAT number (BTW): NL003184373B45, Divertimentostraat 35, 1312 EB Almere, The Netherlands (Warehouse address (not a return address): 7 Rutledge St, Eastwood NSW 2122, Australia), email: info@roslynboutique.com, phone: +61 2 8488 1043. Roslyn Boutique is a brand of Sphyre.
2. What we collect
Information you give us when ordering or contacting us (name, delivery and billing address, email, phone), order details, payment details (processed by payment providers; we do not store full card numbers), and technical and usage data (IP address, browser, device, pages visited, cookies).
3. Why we use it
- To process orders, deliver, take payment, and handle returns and claims.
- To provide customer service and answer your enquiries.
- To meet accounting and tax obligations.
- To prevent misuse and keep the store secure.
- With your consent, for marketing and analytics (for example our newsletter and analytics or marketing cookies). You can withdraw consent at any time.
4. Who we share it with
We may share information with companies that help us run the store: Shopify, payment providers, shipping and logistics companies, IT, email and customer service providers, and analytics and advertising providers (for example Google), to the extent necessary.
5. Disclosure outside Australia
We are based in the Netherlands and some of our providers process information outside Australia, including in the European Union and the United States. We take reasonable steps to make sure those providers handle your information in line with the Australian Privacy Principles.
6. How long we keep it
We keep information for as long as needed to fulfil the contract, and afterwards for as long as the law requires or until claims expire. Information based on consent is kept until you withdraw your consent.
7. Access and correction
You can ask to access or correct the personal information we hold about you, and, where the GDPR applies, to have it deleted or restricted, to receive a copy, or to object to its use. Email info@roslynboutique.com to make a request.
8. Complaints
If you have a privacy complaint, please contact us first. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Cookies
We use necessary cookies to run the store and, with your consent, cookies for analytics and marketing. You can change your consent in the cookie banner or in your browser.
10. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections. No method of transmission over the internet is completely secure.
11. Children
Our store is not directed at children under 16 and we do not knowingly collect their personal information.
12. Cookies in more detail
Necessary cookies keep the store working (cart, checkout, security). Analytics cookies help us understand how the store is used. Marketing cookies, such as those from Google or Meta, are used to measure and show advertising and are only set with your consent. You can change your choice at any time in the cookie banner or your browser settings.
13. Contact
For any question about this policy or your personal information, use our contact page.
14. Categories of personal information
Identity and contact data (name, email, phone), delivery and billing addresses, order and payment-status data, messages you send us, device and usage data (IP address, browser type, pages viewed) and your marketing preferences.
15. How we collect it
Directly from you at checkout, when you contact us or when you subscribe to our newsletter, and automatically through cookies and similar technologies while you browse the store.
16. Marketing and newsletter
We send marketing emails only with your consent. Every email contains an unsubscribe link, and you can also ask us to stop at any time.
17. Service providers
Our store runs on Shopify. Payments are handled by payment providers. Shipping partners receive your name, address and phone number to deliver your order. Analytics and advertising providers such as Google and Meta receive technical and usage data through cookies and pixels where you have consented.
18. Third-party websites
Our website may link to other sites, such as social media. We are not responsible for their privacy practices.
19. Your choices
You can refuse or withdraw consent to non-essential cookies, unsubscribe from marketing, and ask us to access, correct or delete your information, subject to legal retention duties.
20. Retention of records
Order and accounting records are kept for the period required by the applicable tax and accounting law.
21. Data breaches
If a breach affecting your personal information occurs and the law requires it, we will notify you and the relevant authority.
22. Changes
We may update this policy. The current version is always on this page.